These terms apply when you use our website or place an order with Alpona Shop. By placing an order you agree to them, together with our warranty, delivery, payment & refund and privacy policies.

1. About us

Alpona Shop, Demra, Dhaka, Bangladesh.. Trade license: —. DBID: —.

2. Orders

• Placing an order is an offer to buy. We confirm it by phone once we have checked stock and your details.
• If a product is out of stock or we cannot reach you on the number you gave, we may cancel the order. You won't be charged for a cancelled order.
• Please give a correct name, mobile number and address. We are not responsible for delays caused by wrong details.

3. Prices and product information

Prices are in Bangladeshi Taka and can change. The price you pay is the one shown when you confirm your order. Product photos show the actual product, but colours may look slightly different on your screen. Each product page says whether the product is official stock and what warranty it has.

4. Payment, delivery and refunds

Orders are paid in cash on delivery. Delivery charges and timelines are on the delivery information page. Refunds and cancellations are explained on the payment & refund page.

5. Warranty and replacement

Replacement for manufacturing defects within 7 days and product warranty are described in our warranty policy.

6. Accounts

You are responsible for keeping your password safe and for activity on your account. Tell us straight away if you think someone else is using it.

7. Reviews

Reviews must be honest and about a product you bought. We may remove reviews that are abusive, off-topic, contain personal information or advertise other businesses.

8. Complaints

If you are not happy with an order, contact us at +880 1843-892344 or [email protected]. We aim to reply within 2 working days. You also have the right to complain to the Directorate of National Consumer Rights Protection (helpline 16121).

9. Governing law

These terms are governed by the laws of Bangladesh, including the Consumer Rights Protection Act 2009 and the Digital Commerce Operation Guidelines.

10. Changes to these terms

We may update these terms. The date at the top shows the latest version. Orders are covered by the terms in place when they were placed.