You can check your parcel before paying. If a product has a manufacturing defect in the first 7 days, we replace it. The warranty for each product is shown on its product page.

1. Check before you pay

When the rider arrives, you may open the box and inspect the product in front of them before paying. If the item is damaged, wrong or missing parts, refuse the parcel and you pay nothing for it. Please contact us so we can send the right item.

2. 7-day replacement

If you find a manufacturing defect within 7 days of receiving the product, we will replace it with the same model. If the same model is not available, we will offer another model or a full refund.

To request a replacement, contact us within the 7 days with:

• your order ID (for example ALP-1234-5678) and the phone number used for the order,
• a short description and, if possible, a photo or video of the problem.

Return the product with its box, accessories and any free gifts. Replacement may need a quick check by our team or the brand's service centre to confirm the defect.

3. What replacement does not cover

• physical damage, liquid damage or damage from misuse after delivery,
• products opened, repaired or modified by a third party,
• missing box, accessories or gifts,
• change of mind, or a product that works as described but isn't what you wanted.

4. Product warranty

After the first 7 days, defects are handled under the warranty written on the product page. Products marked Official come with the brand's official warranty, served by the brand's service centre. If a product page shows no warranty, the product has no warranty beyond the 7-day replacement.

Keep your invoice and box: the service centre may ask for them. We are happy to help you contact the right service centre.

5. How to start a claim

Call +880 1843-892344 (24/7 day), email [email protected], or send a message through the contact form. Have your order ID ready. You can find it in your order confirmation or with Track Order.